Refunds and Shipping

REFUNDS AND EXCHANGE

You can return clothing and merchandise items within 14 days of purchase if the item is unused with the original tags still attached and in the original packaging which must be in the original condition.

Returns policy excludes: sensitive electrical items which are noted in description for no returns, sale items, promotions and special offers. 

Simply send us an email at canepigqueensland@hotmail.com for questions or returns and we will advise on return details.

Rules for return or exchange:
1. You have 14 days from purchase to return your item(s) back to our return address.

2. Item(s) were not On Sale, a special offer or promotion at the time of purchase.

3.Item(s) must be in the original packaging which must be in original condition. This includes branded dust bags, shoe boxes and accessory packaging.

4.Item(s) must be unworn and unused with the original tags still attached.

5. You will be responsible for paying for your own return shipping costs, and shipping costs are non-refundable. 

6. Refunds may take several days to process money back into your account. 

 

SHIPPING

1. All orders will be shipped via Australia Post on week days only.

2. Items will be shipped within 1-2 business days of orders

3. All orders Australia wide have free shipping unless specified.

4. You will receive a tracking number via email once items are shipped. 

5. Any shipping queries please email us at canepigqueensland@hotmail.com